Policies
BEFORE MAKING A PURCHASE
Welcome to Lily & Peony! To begin your shopping journey, please make sure you've registered an account with us. Depending on your location, follow the appropriate steps below:
- US Shoppers: Complete account creation and provide your Seller's Permit.
- International Shoppers: Complete account creation and provide your business license.
We will review your submission swiftly and grant access upon approval.
ORDERING PROCESS
Once access is granted, you're ready to shop directly on our website. Upon receiving your order, we will generate an invoice. However, please note that an invoice doesn't indicate immediate shipment. Before dispatching your order, we carefully analyze the details, payment status, shipping costs, and stock availability. Given our rapid inventory turnover, a thorough quantity check is crucial. Following this analysis, you'll receive a confirmation email verifying your order.
MINIMUM ORDER QUANTITY
Our products are 7 pieces per packet. Most styles consist of 7 pieces, occasionally varying to 6 pieces.
PRICING FOR WHOLESALE
All prices are in US dollars. Kindly note that shipping charges are separate from the website price (our price term is EXW Los Angeles, CA). When your order is ready to ship, we'll calculate and add the shipping charges to your order total. It's important to understand that customers are responsible for any duties, taxes, customs fees, or other charges tied to their merchandise.
PAYMENT METHODS
We accept major credit cards. International buyers may be requested to provide additional payment details.
DELIVERY & SHIPPING
Upon confirmation, your package will be shipped within 2 business days. Please note that shipping occurs Monday to Friday.
DAMAGES & DEFECTS
We kindly ask you to inspect all deliveries upon arrival. In case of damaged or defective items, please reach out to us at info@lilyandpeony.com within 3 days of receiving the shipment. Regrettably, returned merchandise cannot be accepted if held for over 3 days after receipt. All returns will be processed as store credit; refunds won't be issued. Please be aware that items without our label cannot be returned.
RETURNS & EXCHANGES
Please be informed that wholesale merchandise can't be returned or exchanged, except for defective items as mentioned earlier. To be eligible for a return, the item must be unused, in its original condition and packaging.
For a successful return, a receipt or proof of purchase is required.
In specific situations, partial refunds may be granted. This includes items with obvious signs of use, scratched and stained clothers.
REFUNDS
Upon receiving and inspecting your returned item, an email will be sent to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and credit will be applied to your credit card or original payment method within a specified timeframe.
DELAYED OR MISSING REFUNDS
If you haven't received your refund yet, please first check your bank account, then contact your credit card company. Processing times can vary. Additionally, contact your bank, as there might be some processing time before a refund is posted.
If you've completed these steps and still haven't received your refund, please reach out to us at info@lilyandpeony.com.
SALE ITEMS
Refunds apply only to regularly priced items. Sale items are non-refundable.
EXCHANGES
We exclusively replace items in cases of defects or damages. If you require an exchange for the same item, please email us at info@lilyandpeony.com.
RETURN SHIPPING
You're responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable. If a refund is processed, the return shipping cost will be deducted from the refund amount.
Welcome to Lily & Peony! To begin your shopping journey, please make sure you've registered an account with us. Depending on your location, follow the appropriate steps below:
- US Shoppers: Complete account creation and provide your Seller's Permit.
- International Shoppers: Complete account creation and provide your business license.
We will review your submission swiftly and grant access upon approval.
ORDERING PROCESS
Once access is granted, you're ready to shop directly on our website. Upon receiving your order, we will generate an invoice. However, please note that an invoice doesn't indicate immediate shipment. Before dispatching your order, we carefully analyze the details, payment status, shipping costs, and stock availability. Given our rapid inventory turnover, a thorough quantity check is crucial. Following this analysis, you'll receive a confirmation email verifying your order.
MINIMUM ORDER QUANTITY
Our products are 7 pieces per packet. Most styles consist of 7 pieces, occasionally varying to 6 pieces.
PRICING FOR WHOLESALE
All prices are in US dollars. Kindly note that shipping charges are separate from the website price (our price term is EXW Los Angeles, CA). When your order is ready to ship, we'll calculate and add the shipping charges to your order total. It's important to understand that customers are responsible for any duties, taxes, customs fees, or other charges tied to their merchandise.
PAYMENT METHODS
We accept major credit cards. International buyers may be requested to provide additional payment details.
DELIVERY & SHIPPING
Upon confirmation, your package will be shipped within 2 business days. Please note that shipping occurs Monday to Friday.
DAMAGES & DEFECTS
We kindly ask you to inspect all deliveries upon arrival. In case of damaged or defective items, please reach out to us at info@lilyandpeony.com within 3 days of receiving the shipment. Regrettably, returned merchandise cannot be accepted if held for over 3 days after receipt. All returns will be processed as store credit; refunds won't be issued. Please be aware that items without our label cannot be returned.
RETURNS & EXCHANGES
Please be informed that wholesale merchandise can't be returned or exchanged, except for defective items as mentioned earlier. To be eligible for a return, the item must be unused, in its original condition and packaging.
For a successful return, a receipt or proof of purchase is required.
In specific situations, partial refunds may be granted. This includes items with obvious signs of use, scratched and stained clothers.
REFUNDS
Upon receiving and inspecting your returned item, an email will be sent to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and credit will be applied to your credit card or original payment method within a specified timeframe.
DELAYED OR MISSING REFUNDS
If you haven't received your refund yet, please first check your bank account, then contact your credit card company. Processing times can vary. Additionally, contact your bank, as there might be some processing time before a refund is posted.
If you've completed these steps and still haven't received your refund, please reach out to us at info@lilyandpeony.com.
SALE ITEMS
Refunds apply only to regularly priced items. Sale items are non-refundable.
EXCHANGES
We exclusively replace items in cases of defects or damages. If you require an exchange for the same item, please email us at info@lilyandpeony.com.
RETURN SHIPPING
You're responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable. If a refund is processed, the return shipping cost will be deducted from the refund amount.